Returns & Refunds

Returns & Refunds


Contact: service@sevenlifegoods.com

We want you to love your purchase from Seven Life Goods. If you are not fully satisfied, we’re here to help with returns, refunds, and exchanges.

1. Return Eligibility


  • You may return items within 30 days of delivery.
  • Items must be unused, unwashed, and in original condition with all tags, labels, and original packaging intact.
  • Clear proof of purchase (order confirmation or order number) is required.

2. Non‑Returnable Items


The following items are final sale and cannot be returned or exchanged:

  • Clearance / sale items
  • Gift cards
  • Personalized or custom‑made products
  • Intimate apparel, swimwear, or opened beauty/skincare products (hygiene reasons)
  • Damaged items due to customer misuse

3. How to Start a Return


  1. Email us at service@sevenlifegoods.com with:
    • Your order number
    • Your full name
    • The item(s) you wish to return
    • A brief reason for return

  2. We will review your request and reply within 1–2 business days with approval and return instructions.
  3. Please do not send items back before receiving approval.

4. Return Shipping & Costs


  • Customer is responsible for return shipping costs unless the item arrived damaged, defective, or we sent the wrong item.
  • Original shipping fees are non‑refundable.
  • We recommend using a trackable shipping method and keeping your tracking number.

5. Refund Processing


  • Once we receive and inspect your returned item(s), we will process your refund.
  • Refunds are issued to the original payment method.
  • Please allow 5–10 business days for the refund to appear in your account (varies by payment provider).

6. Damaged or Defective Items


If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery with photos of the item and packaging.
  • We will arrange a replacement or full refund at our cost.

7. Exchanges


Need a different size, color, or style?

Email us at service@sevenlifegoods.com with your order details and the item you would like to exchange for. We will guide you through the exchange process.

8. Contact Us


If you have any questions about our returns & refunds policy, please reach out:

  • Email: service@sevenlifegoods.com
  • Business hours: Monday – Friday, 9:00 – 17:00 EST

Effective Date: May 2026